Service Process
SERVICEPROCESS
In order to help small and medium-sized enterprises realize digital transformation, Digital Zhilong Technology Co., Ltd. provides systematic service processes, including diagnosing digital problems, confirming digital needs, designing digital solutions, implementing solutions and post-maintenance. The following is the detailed service process:
1. Diagnosing Digital Problems
-Customer Interview: Understand the current state and issues of digitalization in the enterprise.
-Data collection: Collect relevant data through questionnaires and system audits. -Problem analysis: Analyze data to identify major digital problems.
3. Designing Digital Solutions
-Design: design solutions based on requirements.
-scheme discussion: Discuss and adjust the scheme with the customer.
-scheme: The customer reviews and confirms the design scheme.
4. Implementing the Solution
-Project plan: Develop an implementation plan and form a team.
-System Development and Integration: Develop and test systems.
-User Training: Train customer staff to use the new system.
-system on-line: officially on-line after trial operation.
2.Confirm Digital Demand
-Needs communication: Discuss digital needs and goals with customers.
-Requirements Analysis: Prioritize requirements and document requirements.
-Customer Confirmation: The customer reviews and confirms the requirements document.
5.Post-Maintenance
-Technical Support: Provide ongoing technical support.
-System Monitoring: Monitor system performance and security.
-System Optimization: Regularly maintain and optimize the system.
